Terms & Conditions

Terms & Conditions

Acceptance and responsibility

Payment of the Deposit constitutes acceptance of these Terms and Conditions.

Check in & check out

• Check-in time is not before 2pm on the arrival date and check out time is not later than 10am on the departure date. Late departure is subject to prior arrangement and availability and extra charges will apply.

• You must notify Management of your expected arrival time and provide a mobile contact number at least 1 day before arrival.

• Check-in/check-out and key collection/return procedures will be as follows unless special arrangements have been made prior to arrival.

• Guests are to advise 24 hours prior to arrival estimated time of arrival at the property so that Management can meet them at the front entrance of the property to show them to their apartment/home. Please advise Management of late arrivals after 7pm. Special arrangements will be made for arrivals after 7pm.

Disturbance & anti-social behaviour

• Disturbance to the neighbours, including excessive noise and anti-social behaviour, is prohibited and may result in termination of rental and loss of all monies paid.

• As per local council and Holiday Rental Industry guidelines, there is a 10.00pm to 8.00am outside noise curfew. We require you to move inside and close the doors during these hours. Noise must be kept to a minimum.

• For neighbours' privacy and safety, please only utilise the beach area/jetty (if applicable) in front of the property.

• A Security Service has been engaged to respond to any complaints from neighbours regarding anti-social and offensive behaviour, breaking of curfew, and excessive noise. Strippers, topless waitresses, and associated industries are not permitted under any circumstances. No outdoor nudity under any circumstances.

• Security has been given authority to video record all callouts. If Security is called out to the property, you will be charged for the call-out fee, and we reserve the right to either issue a reminder warning of the Terms and Conditions or terminate your booking. All callouts will be deducted from your security bond. If your booking is terminated, we reserve the right to retain all monies paid, including your Security Bond.

Internet usage

• Internet is provided at most of our properties as a convenience to our guests, for the purpose of emails, perusing social media, and web browsing.

• Login and password details are in the property Compendium.

• Uninterrupted connection cannot be guaranteed. We recommend bringing your own mobile internet device if you have urgent or important business to conduct during your stay.

• Due to the intermittent/unpredictable nature of technical issues, we cannot offer a refund or discount on your tariff should internet service be unavailable at any time during your stay.

Lost keys & remotes

• Out of hours callout for keys locked inside property: $150.

• Replacement of lost keys: Up to $1000 (changing of locks may be required).

• Replacement of lost remote: Up to $300.

Departure checklist

• Checkout time is before 10am local time on the day of your departure. Additional charges (up to $200/hr) may apply in the case of late departure, to cover the cost of rescheduled cleaning.

• Remove all rubbish from the property and place it in bins provided.

• Place all dirty dishes in the dishwasher and turn it on.

• Clean BBQ if it has been used ($50 fee will be charged from the bond for unclean BBQs).

• Turn off lights, air conditioners, televisions, and ceiling fans, and lock up.

• Ensure you have removed all personal effects.

Payment conditions

• A deposit of 50% of the total cost of your booking must be received within 2 days after the Booking is taken by Management. Bookings are not confirmed until this deposit is received. When booking within 30 days of booking commencement date, full payment is required.

• Payment in full must be received no later than 30 days (60 days for peak periods) prior to your arrival date.

• Payments of the amount due must be received in Australian $ net of any bank or other transaction charges.

• Payments must be made within the specified time limits, or the Booking will be cancelled automatically without notice or liability to you.

• We accept payment by direct deposit into our Trust Account, Bank Cheque/money order. We also have a secure payment gateway for credit card payments (MasterCard and Visa only), with a 1.75% surcharge on all transactions.

Cancellations & amendments

• If you wish to vary or cancel your booking, please contact us immediately by email: info@staylocally.com.au.

• If a guest cancels a confirmed booking more than 30 days prior to check-in, the deposit will be returned less a $100 administration fee.

• If a guest cancels a confirmed booking less than 30 days prior to check-in, no refund shall be made unless the premise is re-let for the total period of the proposed occupancy.

• No refund is made on the unused portion of rent if guests vacate the property prior to their departure date. In the event of advance bookings being cancelled by the owner and/or agent, a full refund will apply.

• Due consideration will be given, in consultation with the owner, to any cancellation at any time occasioned by exceptional circumstances.

• We cannot accept responsibility for actions taken by the owner of the premises outside our control, and we reserve the right to cancel any booking as per the owner’s instruction.

• In the event, we will notify you as soon as possible and do our best to arrange other accommodation or dates suitable to you, failing which all deposit monies paid will be refunded, but no other claim, right, or action or demand shall exist in or be made.

Covid-19 cancellation policy

• We STRONGLY recommend all travellers purchase Travel Insurance should they be concerned about Covid-19. Below is a list of insurers that cover Covid-19:

  • Fast Cover

  • Covermore

• The guest acknowledges that each property is individually owned and therefore will have differing policies regarding COVID-19-related cancellations.

• By proceeding with a booking, the guest acknowledges that they have enquired about and are satisfied with the COVID-19 cancellation policy related to the property they have booked.

• By making a booking after the commencement of COVID-19, the guest accepts the risk of booking cancellations or adjustments of any nature due to government restrictions on travel. Due to the ever-changing nature of COVID-19, the guest acknowledges they may lose booking monies due to instant lockdowns and travel restrictions.

• Guests who are not restricted by a lockdown or quarantine upon return order will not be granted any refund, date reschedule, or credit should they choose not to arrive at their booking due to a non-enforceable recommendation or personal choice not to travel.

• Should you be issued a credit for your cancelled booking, your credit must be used within 12 months of your cancellation date at the same property and is subject to availability and season tariffs/night minimums.

• Proof of COVID-19 testing/quarantine order and proof of address of all guests may be required in the event of a request for refund, date reschedule, or credit due to a COVID-19 cancellation.

• By confirming your booking, the guest acknowledges their responsibility to check and comply with COVID-19 government-instated travel requirements, i.e., PCR testing to return to their home state. Failing to research travel requirements for your booking may result in loss of monies paid if cancellation or date change is requested. It is at the owner's discretion whether a credit, no refund, partial refund, or refund less a $100 cancellation fee is offered.

Security bond

• A security deposit of $500 - $2000 is required to be paid 2-7 days prior to arrival. All guests jointly and severally agree in consideration of the payment of the security deposit. We accept credit card for security bonds (1.75% non-refundable fee applies, and International credit cards may incur extra charges, which will be passed onto the guest) or you can transfer directly into our trust account. Please note if a bond needs to be refunded back into an international account, surcharges and fees will apply, and this will be taken out of the bond to cover the costs.

• Any damage, loss, or expense incurred by Management because of your breach of these Terms & Conditions will be charged against the Bond. Examples include but are not limited to any loss, theft, breakages, and/or misuse of property belongings, damage, or excess cleaning requirements, extra Guests or Visitors beyond those declared. You authorise Stay Locally to deduct this from your security bond.

Credit card transfers & international transfers

• We accept Visa and Mastercard only. Surcharges of 1.75% will be incurred for all payments.

• For all international bank transfers, extra charges will apply. Charges will be advised by Stay Locally at the time of payment once the conversion rate has been applied.

Unavailability

If the Property becomes unavailable for your occupancy due to unforeseen circumstances (e.g., fire, storm, damage, etc.), Management will inform you immediately and endeavour to obtain suitable alternative accommodation for you.